Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your lobby secure. This policy explains what we gather, how we use it, and who to contact if you want to review or change your details.

Account securityPayment processingContact rightsData retentionUpdate requests

Explore the Lobby Read FAQ

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what information we hold, want to update your contact details, or need to request data deletion, use any of the contact paths below. Our team will verify your identity before discussing account-specific information to keep your privacy intact.

Email Send your privacy request to our support email. Include your registered mobile number so we can match your account and verify ownership before sharing or changing any data.

Live Chat Open the chat widget in your account dashboard and ask to speak with a supervisor about data access or updates. We will confirm your identity through security questions before proceeding.

Account Settings Log in and visit your profile page to review the contact details and payment methods we have on file. You can edit your email and mobile number directly; payment-method changes require support verification.

DATA PRACTICES

How We Protect and Manage Information

We encrypt your login credentials and payment details at rest and in transit. Session cookies help you stay signed in on your phone without re-entering your PIN every time you switch between Roulette Velocity and the sportsbook. We retain transaction records for reconciliation and regulatory compliance, and we delete inactive accounts after a defined dormant period unless local law requires longer retention.

Encryption

Your password and payment tokens are hashed with industry-standard algorithms. We do not store your bKash, Nagad or Rocket PIN; those stay with your wallet provider and are never transmitted to our servers.

Cookies

We use session cookies to remember your device and keep you logged in. Performance cookies track load times so we can optimize the lobby. You can clear cookies through your browser, but you will need to log in again.

Data Retention

Active account records are kept as long as you use the platform. After closure, we hold transaction logs for regulatory and dispute-resolution periods, then archive or delete them according to local requirements in Bangladesh.

Access Requests

Contact support to request a copy of the data we hold on your account. We will verify your identity through your registered mobile number and email, then send a summary of your profile, transaction history and session logs.

What This Policy Covers

bg999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bg999, we collect your mobile number, email, and payment details to verify deposits and withdrawals through bKash, Nagad and Rocket. We use this information to process transactions, send account updates, and flag unusual activity. We do not sell your data

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to third parties. We share only what is required with our payment processors to complete transfers and with regulators where local law demands it. Your wallet history and session logs are stored for account reconciliation and fraud prevention. Cookies track your device preference and session state
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so you stay logged in across visits. Availability of our services depends on your local law and eligible regions. If you want to see what we hold, update your details, or request deletion after account closure, contact our support team through the channels listed below. We
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aim to respond within seven business days and will walk you through the verification steps before making changes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy FAQ

We collect your mobile number, email address, and payment details for bKash, Nagad or Rocket. This allows us to verify deposits, process withdrawals, and send account notifications. We do not request ID documents unless withdrawal verification requires it.

We share only what is necessary with our payment processors to complete bKash, Nagad and Rocket transfers, and with regulators where local law in Bangladesh requires disclosure. We do not sell or rent your information to marketing companies or third-party advertisers.

Active transaction records remain accessible in your account dashboard. After you close your account, we retain logs for the period required by financial regulations in Bangladesh, then archive or delete them. Contact support if you need specific retention details.

Yes. Email our support team or open a live-chat session and ask for a data summary. We will verify your identity using your registered mobile number and email, then send a report covering your profile, wallet history and session activity.

Log in to your account settings to change your email or mobile number. For account deletion, contact support with your request. We will confirm your identity, process any pending withdrawals, and remove your data according to our retention schedule.

We use session cookies to keep you logged in and performance cookies to measure lobby load times. You can clear or block cookies in your browser settings, but doing so will log you out and may affect site functionality until you sign in again.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBg999 Glossary InfoTerms & Conditions

How We Handle Your Information

How to Reach Us About Your Data

How We Protect and Manage Information

Encryption

Cookies

Data Retention

Access Requests

Privacy Policy FAQ

01 What personal information does bg999 collect when I open an account?

02 Do you share my data with anyone outside bg999?

03 How long do you keep my transaction history?

04 Can I request a copy of the data you hold on my account?

05 How do I update my contact details or delete my account?

06 What cookies does bg999 use and can I disable them?

Privacy Policy

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